Laravel Community Partner
As an official partner, our expertise in the ecosystem we use for business-critical solutions has been reviewed.
Customer portals where customers can help themselves.
We build customer portals with secure sign-in where customers and partners can follow cases, fetch documents and use self-service.
Discuss your projectA customer portal is a signed-in part of the web where customers can follow cases, fetch documents and communicate with you themselves. The information is gathered in one place, with roles and permissions controlling who sees what.
The problem: customers who have to ask to know the status
When cases, documents and status are handled in separate tools or manual workflows, it becomes hard to follow each case and keep a clear history, for staff and customers alike.
What we can include.
We combine the right parts for your objectives, users and existing systems.
Secure sign-in and roles
Accounts, permissions and clear access to the right information.
Cases and status
Customers can follow their cases and see status updates and history.
Documents and agreements
Documents and agreements in one place instead of in email.
Communication
Communication between you and the customer tied to the right case.
Connected to the business system
The portal can be connected to your internal system so information is not entered twice.
Several businesses, separate environments
As in FixCore, where each business works in its own separate environment with its own users.
Proven ecosystems. The right choice for the job.
From need to launched solution.
-
Map the business
We follow the process from start to finish and identify where time, information or quality is lost.
-
Prioritise the right version
We define a first version that creates value early without limiting future choices.
-
Build in stages
Frequent reviews and testable deliveries let you influence the solution as it takes shape.
-
Launch & maintain
We plan operations, permissions, security, measurement and continued product development.
Common questions about customer portals.
Can’t find your answer? Get in touch and we will work it out together.
What is a customer portal?
A customer portal is a signed-in part of the web where customers and partners can follow cases, fetch documents and use self-service themselves.
Who sees what in the portal?
Roles and permissions control which information different users can access.
Do you have examples of systems with roles and separate environments?
Yes. FixCore is a multitenant business system where each business can work in its own separate environment, with its own users and clear permissions.
Can the portal connect to our existing system?
It depends on the interfaces your system offers. We review that first and assess what is possible.
How do we start?
We map what your customers need to be able to do themselves and which information is sent manually today, and define a first version that creates value early.
Are operations and maintenance included?
We plan operations, permissions, security and continued development as part of the launch.
